Systems Administrator / Network & Infrastructure (L2/L3)@Teal Group Technologies
- Provide L2/L3 support across 70+ MSP clients — 50-60 tickets/week through Autotask and ServiceNow, average resolution 15–30 min via Datto RMM and GoToAssist.
- Administer Microsoft 365 and Entra ID environments: identity, conditional access, licensing, mailbox and tenant operations.
- Build and manage Microsoft Intune policy — compliance and configuration profiles, app deployment policies, and Windows update rings to standardize and harden client fleets.
- Stand up Cloudflare Zero Trust (ZTNA) for client remote access, and run cloud printing through PrinterLogic / Vasion Print.
- Primary on-site network tech: Cisco / Ubiquiti / Netgear switch and VLAN configuration, AP deployment, firewall config, and site-to-site VPN tunnels between client locations.
- Run structured and low-voltage cabling — patch panel and keystone termination — plus security / AV installs (NVR, cameras) with conduit and raceway.
- Lead security incident response using Huntress — isolate compromised endpoints, disable accounts, audit Entra sign-in logs, review Outlook rules and OAuth consent grants, coordinate user comms during triage.
- Own backup verification across Veeam and Datto — weekly job review, failure triage, and test restores to keep DR posture honest.
- Scope and execute network expansions end-to-end — switches, APs, firewalls, and the cabling to tie it together.
- Write the docs nobody else wants to write: client-specific runbooks and common-issue KB articles, cutting team-wide resolution time.